This Woman's Hilarious Complaint on Facebook Took Some Unexpected Turns
Social Media has provided new opportunities for consumers and businesses to interact and most notably that includes being able to issue complaints in a very public manner. Such was the case for Leila Jayne Daly when she wrote on the Facebook wall for the supermarket Sainsbury's after she found a WORM in her LETTUCE. A lot of companies seem to have a pretty generic response to complaints but Sainsbury's raised the bar when their employee, Ross, handled the situation with Leila in the most epic way imaginable. Not only was every part of their interaction amazing to read, but the unexpected turn it took left our jaws dropped and found us rolling with laughter.
1. It all began here...via:Facebook
We can understand being upset about finding a worm in your lettuce so it's not surprising that Leila took to Facebook to address her issues with the people in charge.
Phew! That was one heck of a complaint, but it didn't stop there.
2. Leila included the following photosvia:Facebook
These were definitely necessary to dive the point home.
Enter Ross, perhaps the hero of the story.
Just a personal suggestion: Ross deserves a raise.