Chef Responds to Bad Omelet Review And Customer Leaves With Egg on Their Face

If you, like many people, tend to look to Facebook pages or Yelp reviews for an accurate indication before heading to check out a new restaurant, you may want to reconsider this tactic.

From disgruntled customers to spiteful ex-employees, many of the users posting these reviews choose to remain anonymous, or at the very least ambiguous, especially when the remarks are negative or untrue.

One such anonymous poster was recently served a large helping of humble pie after leaving a nasty one-star review on Yelp about their bad experience with an omelet at a high-end restaurant when the chef decided to post a response.

The omelet in question was apparently supposed to include goat cheese, but was made with Gruyère (or according to this Yelp user, mozzarella!)

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The scathing review claimed the chef tried to pass off mozzarella cheese as goat cheese.

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The user urged other customers not to visit the restaurant.

"Serves a goat cheese omelet (on the menu) with mozzarella cheese!!! That’s right, and they tried to pass it off as goat cheese! The excuse… sometimes he gets confused!!! Are you kidding me? With those prices, you don’t have that luxury!!! Pick another place to go. You’ll never know what will be put in your food!!"

A little while later, the chef posted her well-thought-out response.

“So we do not often respond to negative reviews unless it is to apologize for a miscue in service or cuisine. As the chef, and one not hiding behind internet anonymity, I will apologize for your receiving the incorrect cheese in your omelet. As the chef, I also feel a responsibility to let you know that the cheese was not mozzarella; it would never be mozzarella unless we had made the mozzarella in-house. That is a cheese much like burrata that can be easily made within a restaurant. It belongs to the pasta filata family of cheeses; it is not a cultured cheese. The cheese you had was Gruyère, and in its own right, Gruyère is a great cheese—a French bistro classic that does not even minutely resemble the texture of true mozzarella, nor does its flavor profile come close to the milky cleanness of a mozz, as it is semi-hard and cultured, possessing a foot that mozzarella does not possess.I recall you coming into the restaurant; I recall stating that you were correct that the cheese in the omelet was supposed to be goat cheese, and I recall offering to fix the problem. I also recall that we comped your omelet even though you consumed the entire thing. I would never try to pass one cheese off as another. In the days leading up to your lunch, we had placed a Gruyère omelet on the menu; it was a reflexive and honest mistake that could have been easily fixed, but you chose not to allow us to do so. Instead, you waited several weeks to write a review that states information that is incorrect and inflammatory to a restaurant like ours that goes through great lengths to be the best that we can. If we failed in our endeavor with you, I can accept that responsibility, but I will not have our integrity attacked by a palate that cannot discern between mozzarella and Gruyère… unless that was a mistake… which is a luxury that those writing a serious critique of a serious restaurant do not have.”

And the Yelp community took to the comment section to show they were on her side.

And my personal favorite...