Chef Responds to Bad Omelet Review And Customer Leaves With Egg on Their Face

If a Yelp review ever needed a reality check, this omelet complaint got one fast. A diner accused a restaurant of serving the wrong cheese, then the chef stepped in and answered point by point.

What started as a one-star rant turned into a very public back-and-forth about goat cheese, Gruyère, and whether the kitchen had tried to pull a fast one. The chef said the mistake was real, but the accusation was not, and the response only made the whole thing more awkward for the reviewer.

By the time the comments rolled in, the internet had already picked a side. Read on.

The omelet in question was apparently supposed to include goat cheese, but was made with Gruyère (or according to this Yelp user, mozzarella!)

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The scathing review claimed the chef tried to pass off mozzarella cheese as goat cheese.

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"Serves a goat cheese omelet (on the menu) with mozzarella cheese!!! That’s right, and they tried to pass it off as goat cheese! The excuse… sometimes he gets confused!!! Are you kidding me? With those prices, you don’t have that luxury!!! Pick another place to go. You’ll never know what will be put in your food!!"

A little while later, the chef posted her well-thought-out response.

“So we do not often respond to negative reviews unless it is to apologize for a miscue in service or cuisine. As the chef, and one not hiding behind internet anonymity, I will apologize for your receiving the incorrect cheese in your omelet. As the chef, I also feel a responsibility to let you know that the cheese was not mozzarella; it would never be mozzarella unless we had made the mozzarella in-house. That is a cheese much like burrata that can be easily made within a restaurant. It belongs to the pasta filata family of cheeses; it is not a cultured cheese. The cheese you had was Gruyère, and in its own right, Gruyère is a great cheese-a French bistro classic that does not even minutely resemble the texture of true mozzarella, nor does its flavor profile come close to the milky cleanness of a mozz, as it is semi-hard and cultured, possessing a foot that mozzarella does not possess.

I recall you coming into the restaurant; I recall stating that you were correct that the cheese in the omelet was supposed to be goat cheese, and I recall offering to fix the problem. I also recall that we comped your omelet even though you consumed the entire thing. I would never try to pass one cheese off as another. In the days leading up to your lunch, we had placed a Gruyère omelet on the menu; it was a reflexive and honest mistake that could have been easily fixed, but you chose not to allow us to do so....[truncated]

That response did not stay quiet for long.

This also echoes the debate on whether someone should critique their partner’s cooking at a fancy dinner party.

And the Yelp community took to the comment section to show they were on her side.

And my personal favorite...

The reviewer probably wished they had left this one alone.

For another food-related blowup, read how Reddit users judged serving bacon to a vegetarian partner.