"Karen" Leaves A 1-Star Review For A Piercing Studio And The Owner’s Response Becomes Viral

A piercing appointment turned into a viral customer-service showdown after one unhappy review set off a blunt response from the studio owner.

In this story, a mother brought her daughter in to fix a nose piercing, then left a 1-star Google review after saying the experience did not go the way she expected. The owner of Wasted Youth Tattoo & PMA Piercing responded publicly, and his reply quickly got attention online.

Now the review, the reaction, and the comments around it have turned into a bigger debate about entitlement and respect. Read on.

One mom brought her daughter to get her nose piercing fixed, but wasn’t satisfied with the service

Kelly Sue DeConnick (not the actual photo)

Gregory Charles, the owner of Wasted Youth Tattoo & PMA Piercing, wasn’t going to let a customer bash the employees and the services without reason. One of his reactions on Google Reviews to a "Karen" complaining about what she didn’t like there went viral, and people love this new approach.

That review did not go unnoticed.

So she left a bad review

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The 1-star review written by a customer named Erica, who brought her young daughter for her nose piercing fix, contains negative comments about the service at the piercing studio. The owner felt compelled to respond, shaming the entitled customer.

His reply is the part people keep sharing.

The studio owner’s reply became viral:

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The owner explains that they were following protocols already presented during the appointment booking, which are also listed on the studio’s website.

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The girl’s nose was already swollen, so any contact caused pain.

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And about the price:

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A final note says it all...

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People online commented:

This is similar to the dilemma over whether to support friends who keep ignoring advice and their business still fails.

People online commented:

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Some readers were fully on the studio’s side.

Maybe this is the answer:

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But is Karen aware of her bad behavior?

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People love it when businesses fight back

People love it when businesses fight back

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This is so true

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Every time...

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This studio does sound like a safe place...

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They should...

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Hygiene is incredibly important...

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Unfortunately, they are more common than you'd think...

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Marking not needed...

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Always go to a trusted business.

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Anyone who has ever worked in retail and services can testify that people like this Karen are an everyday occurrence. It is as if they go from one business to another just to annoy the staff.

They derive satisfaction from irritating others. We bet you can find a plethora of Karen’s bad reviews about numerous businesses.

The bottom line is that people like this are never pleased.

Entitlement rarely ends well.

Want another customer-vs-employee blowup? See what happened when a friend lied about allergies and got charged.