"Karen" Leaves A 1-Star Review For A Piercing Studio And The Owner’s Response Becomes Viral

Dealing with unsatisfied or entitled customers is an essential part of doing business, and sometimes, it's the most challenging aspect.

If you want to survive, you have to learn how to handle them. "The customer is always right" is a common saying.

However, people often forget that this phrase was coined in times when competition wasn't as fierce. Customers were frequently left at the mercy of the only shop or service in town, and they often paid much more than they should have.

Thus, the term was actually created to protect customers. Since then, competition has grown, and businesses are striving to attract customers by offering lower prices, better service, and more.

As a result, customers have become a bit entitled and demanding—in other words, spoiled.

Some individuals believe they can get away with anything and completely forget that the people on the other side of the counter are, in fact, people. They deserve to be treated with respect.

It is common for business owners and staff to apologize for not meeting a client's expectations and to provide something in exchange, regardless of whether the complaint was legitimate. However, the tides are shifting, and more businesses are refusing to tolerate bad and entitled customers.

Instead, they respond to illegitimate complaints in the manner they deserve. Just like this business owner did:

One mom brought her daughter to get her nose piercing fixed, but wasn’t satisfied with the service

Kelly Sue DeConnick (not the actual photo)

Gregory Charles, the owner of Wasted Youth Tattoo & PMA Piercing, wasn’t going to let a customer bash the employees and the services without reason. One of his reactions on Google Reviews to a "Karen" complaining about what she didn’t like there went viral, and people love this new approach.

So she left a bad review

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The 1-star review written by a customer named Erica, who brought her young daughter for her nose piercing fix, contains negative comments about the service at the piercing studio. The owner felt compelled to respond, shaming the entitled customer.

The studio owner’s reply became viral:

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The owner explains that they were following protocols already presented during the appointment booking, which are also listed on the studio’s website.

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The girl’s nose was already swollen, so any contact caused pain.

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And about the price:

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A final note says it all...

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People online commented:

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Maybe this is the answer:

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But is Karen aware of her bad behavior?

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People love it when businesses fight back

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This is so true

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Every time...

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This studio does sound like a safe place...

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They should...

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Hygiene is incredibly important...

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Unfortunately, they are more common than you'd think...

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Marking not needed...

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Always go to a trusted business.

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Anyone who has ever worked in retail and services can testify that people like this Karen are an everyday occurrence. It is as if they go from one business to another, just to annoy the staff.

They derive satisfaction from irritating others. We bet you can find a plethora of Karen’s bad reviews about numerous businesses.

The bottom line is that people like this are never pleased. They believe the world is created to suit their needs, and they won't settle for anything less.