People Online Love The Witty Comeback Given By The Owner Of A Vegan Café To A One-Star Review Dropped By A Customer Who Didn’t Get "Ordinary" Milk
Some reviews receive no reply, but some get their comebacks delivered immediately. This is one of the latter cases.
A vegan cafe review has gone viral for all the wrong reasons, and the owner’s reply is getting even more attention than the complaint itself. What started as a gripe about oat milk quickly turned into a public lesson in how not to review a restaurant.
The customer claimed Café Van Gogh in Brixton was misleading because it did not serve “ordinary” milk, then complained that the oat milk cappuccino tasted like porridge. Steve Clarke, who helps run the non-profit vegan restaurant with co-owner Bonita de Silva, responded with a sharp comeback that people online loved.
The screenshot, the reaction, and the debate around it all made the story spread fast. Here’s the full story.
The restaurant is a non-profit social venture that recruits and trains adults with learning disabilities, and according to them, they operate on kindness.
cafevangoghldnThe customer's review
cafevangoghldnThe reply
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Preference
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For reasons unknown...
cafevangoghldn
A keyboard warrior
cafevangoghldn
Customers can add to their pay in a forward scheme, which implies purchasing espresso for those who can't afford it.
cafevangoghldn
No doubt some reviews are biased because some individuals tend to look for something to use as leverage to rate a review lower, despite having a good experience or because they are actually the ones at fault but won’t admit it. Either way, people tend to research and read reviews about things they want to buy or patronize before actually going for it.
Beautiful
cafevangoghldn
They operate on kindness and generosity
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Cafe Van Gogh
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Beautiful people
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Below are what the online community had to say concerning the review.
Also, this mirrors the vegan wife refusing to cook meat for her meat-loving family.
A vegan cafe
Mike Busby
What do you mean by forced?
Krisztian Evanics
A traumatic experience
Valerie Thompson
Awesome sound
Hunter O
The fragile little keyboard
Paul Eisenhut
Oppression
Jacqueline Petsch
Absolutely right
Andrew Venn
From a customer...
Joana Lopes Gomes
Huge respect
Hans van der Velden
Perfect response
Connor Anderson
For Cafe Van Gogh
Judy Cavalier
Grow up
Benjamin Caine
Some had a different view, saying the term "vegan-friendly" might be confusing.
Another angle
Joseph Lynn
Am I missing something?
Nichola Langton
Get the point
Dominic Sedghi
The customer was right
Draco Edmonds
Seeing it from the customer's view
Frances Ann Farrar
Some reviews are good, some are bad, and some are so terrible that one would wish there was a zero star to give. Nonetheless, it’s not right to want "normal milk" and head to a vegan restaurant when you know you won’t get what you want there.
Have you seen a bad review of a place that you just know isn’t true because you’ve been there before? Tell us about it in the comments.
Want another family-food blowup? See the AITA where someone served surprise vegan dinner and tensions exploded.
