23 Instances of Retail Employees Going Above and Beyond to Provide Customers with Discounts

Rules at work are built on the trust between employee and employer. Although it might not always be possible to know if they are followed, employers still expect their employees to abide by them. However, there are times when it is acceptable to bend the rules, especially if it does not cause harm and makes someone else's day.

This is particularly relevant in the retail industry, where it is possible to give a discount without having to fill out any official documents, making the customer feel appreciated and the worker satisfied that they were able to do something nice. Retail workers often find creative ways to give discounts to customers who may not necessarily qualify for them.

An Apex Redditor recently made a post on Twitter about receiving a military discount despite not being in the military. The cashier pretended not to hear their confession and allowed them to purchase the item at a lower cost.

This story went viral, prompting others to share their own experiences. Some claimed to have received military discounts simply because they knew someone in the military or because their reason for purchasing something made the retail worker laugh.

It appears that retail workers are more than happy to find an excuse to offer something for free or at a reduced price.

1. Someone said:

ebenbenson

2. No, I just hate my job....

_o_Christine_o

3. You will get there...

pnunez48

4. On the house

utarzan

5. Now you know someone

mStumphed198

6. Just for the fun of it

awitsjocelyn

7. Massive discount for funny ideas

narwhalsexis

8. You look like a student...

miikey716

9. Awesome

jessierenee_8

10. Tom Thumb

utarzan

11. Teachers and mattresses

JessicaHenn1756

12. You look like a teacher

katwebbauthor

13. Nice chatting with you

Positive_Based

14. Are you with AAA?

MadiSP4321

15. Every Wednesday

jdkburke

16. Do you know anyone who is?

ryanb0608

17. Officer Smith

lexieeWABO

18. A veteran of the Long War

starman_037

19. Free drinks

kissemilla

20. Army guy

bandit_zombie

Userlike acknowledges that making exceptions for customers might seem financially risky; however, experts suggest otherwise. According to Dr. Dan Ariely, a behavioral economist, "When businesses show flexibility, it often leads to greater customer loyalty and increased sales." Research indicates that a more lenient return policy can significantly boost sales, with one study revealing an 11.2 percent increase. Customers tend to feel valued when companies make exceptions, demonstrating a commitment to their satisfaction. As Dr. Ariely notes, this kind of kindness can yield long-term benefits that outweigh the short-term costs of bending the rules.

21. Contaminated. Just take it

Twitter

22. Free food at Taco Bell

Twitter

23. Dairy Queen

shaycodee

Have you ever had a great surprise when it comes to getting a good deal? It can make someone feel as though they have won the lottery, and it can help lift their mood, especially if they have had a difficult day.

People who have shared their experiences on Twitter seem to have a positive outlook and are thankful for the surprise. If you've had such an experience or if you work in retail and would like to share your perspective, let us know in the comments!