Iceland Launches Unusual Reward Scheme for Shoppers Who Report Shoplifters
Iceland, which loses an estimated £20 million annually to shoplifters, has decided to take matters into its own hands.
Supermarket chain Iceland has unveiled a controversial new initiative aimed at tackling the UK’s growing shoplifting crisis, offering customers a small financial incentive to report thefts in progress.
Shoplifting at record levels across the UK
Retail theft has reached alarming levels in Britain, with the Office for National Statistics reporting a 20 percent rise in shoplifting offences in the year to March 2025. Police recorded 530,643 incidents, up from 444,022 the previous year — the highest figure since records began in 2002-03.
The surge has prompted government promises to deploy thousands of additional neighbourhood police officers by spring 2026. But while policing measures develop, retailers are left struggling with soaring losses.
Iceland, which loses an estimated £20 million annually to shoplifters, has decided to take matters into its own hands.
Customers enlisted as “extra eyes” in stores
Richard Walker, Iceland’s executive chairman, revealed the supermarket will now reward vigilant shoppers with £1 on their Iceland Bonus Card if they alert staff to theft as it happens.
Importantly, customers won’t need to ensure an arrest is made for the reward to be granted — simply reporting suspicious behaviour to staff is enough.
Walker explained the reasoning in an interview with the BBC: “We’re encouraging our loyal customers to help sound the alarm, and if they do help to catch a shoplifter, we’ll top up their Bonus Card to spend in store.”
He also defended the move on Channel 5 News, saying: “Some people see this as a victimless crime, it is not. It’s a cost to the business, to the hours we pay our colleagues, and it involves intimidation and violence. We’d like customers to help us lower our prices even more by pointing out shoplifters.”
Shoplifting at record levels across the UK
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A delicate balance between safety and deterrence
While the scheme may raise eyebrows for effectively turning shoppers into informants, Iceland has made it clear that safety comes first. Customers are being urged not to intervene directly with shoplifters but simply provide staff with a description or alert them to the incident.
Walker stressed that intimidation and aggression are often part of retail theft, and the supermarket does not want members of the public put at risk.
Customers enlisted as “extra eyes” in stores
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Retail theft hitting multiple sectors
The problem extends far beyond supermarkets. Pharmacies, in particular, have been heavily targeted. A recent survey revealed that nine out of ten have suffered theft and increasing levels of abuse toward staff.
Victims Minister Alex Davies-Jones acknowledged the growing problem in an interview on BBC Radio 4, admitting shoplifting has been getting “out of hand.” She added that while responsibility should not fall solely on retailers, communities also need to remain vigilant: “It’s on all of us to be aware of what is going on in our local communities.”
“We’re encouraging our loyal customers to help sound the alarm, and if they do help to catch a shoplifter, we’ll top up their Bonus Card to spend in store.”
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A bold but unusual step
Iceland’s initiative has already stirred debate. Supporters argue that with police stretched thin, empowering customers to help is a practical step. Critics, however, question whether a £1 incentive trivialises a serious issue — and whether it could backfire if shoppers become overzealous or mistakenly accuse innocent people.
Either way, the move highlights the lengths to which retailers are now going to protect staff, cut losses, and keep prices low for customers.