Customer Service Employees Share The Weirdest Reason A Customer Got Mad At Them

We all know how badly some customers behave in stores. For some reason, customers seem to feel entitled to royal treatment, no matter the store.

Such customers believe that their demands should be met immediately and will not hesitate to cause a scene if they do not get what they want. We've all seen someone walk into a store and thought that they looked like someone who would ask to speak to the manager.

There is a thread over on Reddit which asks "What is the most bizarre reason a customer got angry with you?" The comments are full of poor workers who have suffered through the perils of customer service and have shared their answers—check out the best ones below!

Points for creativity?

Giant_Foamhat:

"I was working at McDonald's. A customer complained that there was no tomato on her Big Mac. I explained to her that Big Macs do not come with tomatoes unless special ordered. She then proceeded to sing the Big Mac song to me in front of a lobby full of customers, adding the word TOMATO into the song lyrics in an attempt to prove her point."

Fine, don't have a nice day!

Skullboyproduction:

"After I handed him his coffee, instead of saying 'thank you' to him, I told him to 'have a nice day.'He sent an email to corporate and my manager telling them I was 'rude' to him because I didn’t follow a 'company standard.'"

Logic

Pulsecode9:

"I had a customer storm upstairs to customer service to make a complaint because we'd moved menswear upstairs, and he couldn't get upstairs because of his knees. So he went upstairs.About all I could do was call the support desk and apologize for what they were about to receive.Edit - we had an elevator, but he was also apparently claustrophobic."

Yeah, how were you planning to?

here4thesportsstuff:

"I had an older gentleman order a food scale that had a 10lb capacity. The platform was a few inches wide. He received it and called me yelling, 'How the hell am I supposed to stand on this thing?' We are a redistributor, and he was also upset that we sold a product with someone else's instructions and name on it."

On the positive side, at least they got hand sanitizer before it was cool!

Teratots:

"A customer came in to buy hand sanitizer. She brought her bottle to the register to purchase it, saw there was some at the register, and then proceeded to share her vast knowledge of swear words with great vigor, swearing she would never shop with us again.

What."

What is the difference, really?

gigabytestarship:

"Got yelled at for saying 'no problem' instead of 'you're welcome.'"

Perfectly cut cheese?

I_A_User:

"I think I've told this story once in a post somewhere else, probably with one of my old accounts.I used to work deli for a New England grocery chain, working in Vermont. Working in one of the bigger stores meant that we would often be loaned out during ski season to small stores with 'big' holiday booms (it was very busy for them, about normal for my store).I was slicing cheese for a woman who became really angry that I hadn't stacked her cheese perfectly straight, which blew my mind. Who expects deli-sliced cheese to be stacked perfectly?The story has a happy ending, though. Her exact, indignant words were, 'Where I'm from in New York, they stack the cheese perfectly straight.' And the guy behind her, a regular whom the local employees had greeted by name, piped up and said, 'Well then maybe you should go the fuck back to New York.' Best moment I've ever had at work."

"The regular"

fuqmook:

"I was working at a coffee and wine bar when I had a man scream at me because he ordered 'the Regular' and I didn't know what he wanted.It was my first time meeting him, which, catastrophically, aligned with the first time I was left to take care of the register alone. I couldn't get away from the yelling ('Where the hell do you think you're going?!') in order to ask the people in the back what he wanted.His 'Regular' got written out, laminated, and pinned to the cash register after that.He kept screaming, 'Do you know who I am?' over and over, which—no sir, I do not know who you are. This is the first time we've met. Also, it turns out he was no one but a jerk.EDIT: I don't remember all the particulars of his 'Regular,' but I do remember it was an espresso drink where he wanted you to put brown sugar in the milk before you steamed it, then add some boiling water to the top after it was all put together. There was probably another incantation involved, but it's been a while.EDIT 2: Also, I don't really blame the owner. It was a new family-owned business (not a Starbucks) that she really wanted to have as a hangout for locals. She was worried about rocking the boat by banning people. We only banned two people in my two years of working there, and that was fun."

How dare you correct their assumptions?

SoukeyeRoss:

"They noticed I had an accent (I'm from the southern Virginia and North Carolina area) and pointed it out as 'Russian.' I don't know how they possibly thought my accent was Russian, but I corrected them, and they got angry that I was being 'condescending' to them."

Fussy bird

casual_Fridayz:

"My first job was in the produce department of a local grocery store. One morning, a middle-aged woman came in and asked me if we had any organic pears in the back room because the ones up front didn't look great. I explained to her that we would be getting our shipment in the following morning and she could come back then to pick some organic ones up, or we had regular pears available in the next row.She did not like this.Aside from getting yelled at, she requested to speak with my manager, who also had to endure an earful of complaints. This isn't anything super out of the ordinary, and I was kind of used to the occasional upset customer... What killed me, though, is as she was about to walk away, she turned and said, 'I'll be back tomorrow to get the pears. I don't know what my bird is going to eat today, though. He has to eat organic.'"

That escalated...

letslivemydream:

"Because I didn't open up shop an hour before opening time. Because 'he was here now, so open the store!' He kept banging on the door and then threw a metal bucket at my head. Good times."

Oh no, warmer pizza?

diiejso:

"I used to deliver pizza. I had someone get irate and refuse the delivery because they'd ordered it to be delivered at 7 PM, and I got there at 6:55."

WTF

SuperDuperChuck:

"I applied another discount to the total instead of the promoted discount to save her more money. I had to get into an argument with her just to explain I'm trying to save her more money. She wasn’t having it.Pay more money, I don’t fucking care anymore (╯°□°）╯︵ ┻━┻"

What did you call me???

urmakinmeuncomfrtabl:

"A woman and her high school daughter walked up to me while I was working in Bath and Body Works. Here's how the conversation goes:Mom: We don't know what they are called, but you know those things you can wear around your neck and clip keys or badges to them? Do you sell those here?Me: Oh, do you mean lanyards?Mom: WHAT DID YOU CALL ME?Me: Nothing, you said you didn't know what those things are called; they are called lanyards. Unfortunately, we do not sell them here. Maybe check Hot Topic?Mom: Whatever, thanks for wasting my time.As they turned to leave, the daughter turned behind her mom's back and mouthed, 'I'm sorry,' to me. Poor girl, that mom was nuts."

They showed you!!!

screaming_ot_inside:

"I'm a flight attendant, and once a passenger got mad at me when I answered her question about how long the flight would take. Apparently, four hours to go across the country was not satisfactory. Ummm... okay, then, not a whole lot I can do about flight time. She was so upset that she then refused to order a beverage from me... yup, you sure showed me, lady..."

Do you have a story like this? Share it in the comments and we will feel your pain!

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