Woman Starts Answering Phone Lines After Getting Frustrated At Understaffed Walmart

Walmart is one of the most popular retail corporations in the United States, with over 240 million shoppers worldwide visiting its stores weekly. This popularity is well-deserved.

It's well known for its affordable products and convenient shopping, as you can find almost anything at a Walmart store. Customers also enjoy numerous benefits, such as free next-day shipping on orders of $35 or more, checkout points, and a streamlined app.

Despite these advantages and the fact that Walmart employs over a million active staff members, the retail corporation has faced its share of understaffing issues. This has, in turn, led to increased customer dissatisfaction over time.

However, we found a Walmart customer who wasn't interested in complaining. Instead, she took action in a way no one expected.

This mom visited a Walmart store with her daughter, Victoria. After becoming frustrated by the long wait times, she decided to help alleviate the congestion by attending to customers on the store's phone lines.

We believe this mom deserves appreciation for her willingness to help: no public tantrums, no harassment of innocent staff, just genuine effort.

Her actions drew significant attention from customers in the store, but that was nothing compared to the thousands of fans she gained after Villano shared the video on TikTok.

Let us introduce you to the newest Supermom on the block!

The Beginning

Tiktoker Victoria Villano and her mother were at a Walmart store when they noticed the phones ringing consistently. Unfortunately, there wasn't enough staff to attend to all the customers.

Instead of merely listening to the phone ring like other people in the store, Victoria's mother began to answer the store's phone calls. She informed callers that she was a customer and understood how frustrating it was to keep calling without any response. 

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Offering Help

Although she didn’t have much information to provide to the frustrated customers on the other end of the call, her response was vital in managing the tension. She informed them that there was no staff available to attend to their calls and suggested that calling at a later time would be better.

In addition to this, she offered to assist the calling customers to whatever extent she could. Amazing, if you ask us!

The Reactions

While this mom was playing her role as an exemplary citizen, her daughter was laughing and recording a video of the incident.

Other people in the store seemed to find the situation amusing as well. However, the calling customers appeared grateful that someone had answered their calls and were surprised that it was a fellow customer just like them.

Victoria's video received many positive comments after she posted it on TikTok. People were amazed that her mother had gone out of her way to help other customers.

Think about it: she was equally frustrated, and it wasn't her job to provide customer service. Who knows what would have happened if this Supermom hadn't been available to save the day?

We believe Walmart should reach out and give her the appreciation she deserves.

What are your thoughts on this story? Have you ever gone out of your way to make strangers happy?

We'd love to hear from you in the comments.