Customer Lashes Out On TikTok After McDonald's AI Drive-Thru Overcharged Her

In the past decade, artificial intelligence (AI) has made tremendous progress and is becoming increasingly integrated into our lives. AI is now being utilized in many sectors, from healthcare to finance, bringing about a new wave of change.

AI technology is becoming more sophisticated, with the ability to learn, adapt, and think in more nuanced ways. It is also being used to automate mundane tasks and free up human labor, allowing us to focus on more complex and creative endeavors.

AI is changing how businesses operate and how they interact with customers, and it is being used to create more efficient and personalized services. Well, at least that's what they want us to believe.

As AI capabilities continue to progress, it is becoming increasingly evident that robots will soon take over many of our jobs. While businesses around the world are beginning to experiment with fully automated systems, these systems are certainly not without their flaws.

As a result, users are often left with frustrating experiences when dealing with artificial near-intelligence. For example, a recent TikTok post by user Ren (@resinsbiren) documented her experience at a McDonald's AI drive-thru, where the AI mistakenly added items from another customer to her order.

The AI drive-thru operates as follows: customers pull up, state their order, and then (for now) can speak to someone at the next window to edit the order. Many TikTok users have shared their struggles with these drive-thru kiosks, illustrating how steep the learning curve can be.

While these AI systems may one day become the norm, we are still a long way from reaching that point.

The robots are coming. Be ready. Be scared.

CNBC

A recent TikTok post by user Ren (@resinsbiren) documented her experience at a McDonald's AI drive-thru, where the AI mistakenly added items from another customer to her order.

@resinsbiren

At the same time, AI is being used to develop new products and services, from self-driving cars to facial recognition systems. It is also being used to process and analyze large sets of data, allowing for more accurate insights and predictions.

AI is changing the way we live and work, bringing about many changes. We are only at the beginning of the AI revolution, but there is much to be excited about regarding the future.

Watch the video here:

Here is what people had to say about the incident:

@resinsbiren

Maybe we should all use the app.

@resinsbiren

Do you know how to handle drive-thru AI locations? Is it better to order via mobile or not?

It's strange to contemplate that soon there may not be any people working at these places, with only robots serving drinks and burgers. What will happen to the employees?

Perhaps we should start getting accustomed to the idea of becoming robots ourselves so we'll be prepared for whatever job opportunities arise in the future.

But if the robots are all good at their jobs, like this one at McDonald's, we have nothing to worry about. Or is it just part of their plan to appear incompetent and catch us off guard?