TikToker Goes Viral After Noticing "Plain Burger" Mess Up On Kiosk That Just Simply Doesn't Make Sense

A TikToker just roasted a McDonald's kiosk order so hard it instantly went viral, and honestly, the confusion is kind of impressive. The clip starts with @izizzygotu3 walking viewers through the exact taps on the screen, because the substitution he caught feels like it should not be possible.

Here’s what happened: he selects “make it plain,” which wipes out the usual toppings, including ketchup, pickles, and even the cheese. Then he reads the final menu text back out loud, and that’s where it gets weird, because it still labels it “Double cheeseburger,” while also saying “No American cheese.”

So the big question becomes painfully simple, how can it be a cheeseburger if the cheese is gone, and why does the kiosk make it sound that way?

A TikToker went viral after realizing how some of these McDonald's substitutions just don't make any sense.

Thabang on Unsplash

TikToker @izizzygotu3 noticed a weird substitution when ordering at a McDonald's kiosk.

He goes through how to place the order using the kiosk to show the viewers exactly what a strange substitution exists. He says, "You guys want to know the dumbest sh**?"

He continues to "make it plain," which then removes all of the toppings like ketchup, pickles, and everything else, including the cheese.

Then he continues to read after he puts the double cheeseburger plain on the menu. He continues reading, "Double cheeseburger. No American cheese."

So ultimately, his issue is that it should still come with the cheese since it is a "cheeseburger."

The video has a caption that says, "It's not a double cheeseburger without the f*ckin cheese!!"

Erik Mclean on Unsplash

Watch the video here:

His big issue is that it's not a "double cheeseburger" without the cheese.

It seems that he's discovered that this can be quite confusing for customers who want to keep the cheese on their cheeseburger but remove all the other toppings, making it "plain."

Christian Wiediger on Unsplash

This is where people were a little conflicted in the comments. It seems like a lot of people wondered why he even made the video at all.

izizzygotu3

Someone then stated that people who ordered it without the kiosk would have received the burger with the cheese on it.

izizzygotu3

Then one commenter pointed out that there's an option to get just cheese, which might help resolve their issue.

izizzygotu3

While @izizzygotu3 is tapping through the kiosk like a detective, the “plain” option keeps deleting everything people expect on a double cheeseburger.

This is similar to the Reddit debate over serving a bacon dish to a vegetarian partner without telling them.

The moment he reads “Double cheeseburger. No American cheese,” the whole thing stops making sense, because “plain” shouldn’t cancel the point of “cheeseburger.”

In the comments, people split fast, some side-eyeing why he posted the video at all, others pointing out you’d get cheese if you ordered without the kiosk.

Then someone drops the workaround, there’s an option to add just cheese, which makes the kiosk wording feel even more questionable.</p>

I think many of us would agree that this isn't exactly something to make a whole video about, but we do understand how it could be confusing. Ultimately, confirming with the cashier might be best, or simply specifying to add the cheese back could work too.

Regardless, it's not really worth getting upset over.

He didn’t just notice a burger mix-up, he uncovered a kiosk label that makes “cheeseburger” feel like a lie.

Want more awkward food tension? See how a vegetarian table order sparked friendship drama with her dad.