Local Business Owner Attacks Random Person, Then Begs After Reviews Destroy Her Business In Days

It can be upsetting to see your company publicly critiqued in customer reviews. This is given the amount of effort that goes into starting a business and the hours spent creating every aspect of a client's experience from arrival to departure.

Even worse, negative reviews can harm your business in a variety of ways, all of which lead to a decline in sales. Different customers will respond differently when they have a bad experience with your business.

Some people just won't come back, which results in the loss of recurring business and the money they generate. Although this is unfortunate in and of itself, each instance probably results in the loss of one or two customers.

Customers that write a one-star or two-star review do a lot more harm. By spilling the tea about these experiences online, it influences purchasing decisions which deters a lot more potential customers.

In fact, negative reviews have an effect that goes beyond deterring potential buyers. Customers read online reviews, but they also converse, and those who have had bad experiences will deter others from doing business with you.

The OP left a bad review for a local cafe owned by someone rude and they shared why. OP works in a coffee shop in a high street and there's a staff car park for all the shops at the back.

OP had a really bad day only for this owner to make it worse.

Read the full story below to get the full details

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The woman started to have a really big go at the OP and was very rude

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OP's not the type to normally do this but found she was needlessly rude

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OP has offered the following explanation for why they think they might be the AH:

Leaving a negative review of a business that has stellar reviews when I was not a customer of the establishment

Let's head into the comments section and find out what other Redditors have to say about the story

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Interactions do reflect on a business

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You can give a place a reasonable bad review for anything

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She was rude over a simple mistake

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The OP revealed more details in the comment section saying...

It's just a normal car park that all the high street shops can useJust like a normal parking bayIt's owned by a third partyI'm not wrong for having parked there or how I parked its the review part im conflictedI have taken it down as I am part of the community and dont want to actually affect this person's livelihoodI just hate how she spoke to me and it made me feel like sh*t when I'm already struggling

And the comments continues to roll in...

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She is being held accountable for her behaviour

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It is ridiculous that she came in crying

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This Redditor is explaining what freedom of speech means in different aspects

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One important component of consumer research is word-of-mouth. People may be discouraged from trading at a business by friends, family, and acquaintances.

If any of them read a negative review, they will probably tell anyone who is thinking about doing business with you. Because of this, negative internet reviews have enormous influence which is why the woman was in tears.

Still, she didn't have to be so rude. You can leave your thoughts and verdict about this story in the comment section.